Diversity and Inclusion
ENGAGE EVERYONE ON YOUR TEAM
SAY WHAT? helps native-English speakers empathise with the challenges faced by international speakers of
English and develop better communication strategies.
Most companies recognise the benefits of having a diverse and inclusive workforce: it can increase productivity
However, language has been called “the most neglected field in management”. Research has found that native-
English speakers often hold unconscious biases about their international colleagues and customers – they are
often perceived as less intelligent, less trustworthy and less successful than native-English speakers.
English is a second language for many of your colleagues &
customers. Do you know how to talk to them?