IMPROVING COMMUNICATION WITH
NON-NATIVE ENGLISH SPEAKERS
THE ANNUAL COSTS OF COMMUNICATION
BREAKDOWN
(400 large US and UK companies)
US$ 62m per year / company
US$ 26k per year / employee
the percentage of international
speakers who say that
communicating in English with
native speakers is more difficult
than communicating with other non-
native speakers
English is a second language for many of your colleagues &
customers. Do you know how to talk to them?